Customer Success Manager (R5292)
Core
Primary customer-facing lead for aircraft product and service integration, operational support coordination, and long-term customer success for Shield AI's aircraft product lines.
Role type
Customer Success Manager (Defense/Aerospace)
Builds
Operational support and service execution for military, government, and international aviation/UAS customers.
Domain
Defense technology, Unmanned Aerial Systems (UAS), Aviation
Deliverable
client delivery
Required skills
Customer judgment, operational discipline, technical fluency, cross-functional coordination, field operations management, cross-cultural communication
Preferred skills
Experience supporting military, government, international, aviation, UAS, or mission-critical technology customers
Responsibilities
Serve as the first touchpoint for support needs and technical issue coordination, intake customer feedback, execute service plans, coordinate cross-functional follow-through with Program/Product/Engineering/Flight Operations/Logistics teams, ensure issues are resolved with urgency, position products to deliver sustained mission impact
Seniority
Individual Contributor, operational level