Customer Resolution Manager
Core
Manage aircraft spare parts order fulfillment and customer support for SATAIR, ensuring on-time delivery and high satisfaction for airlines and suppliers.
Role type
Senior Customer Resolution Manager (Supply Chain/Logistics)
Builds
Reliable material delivery solutions for aircraft spare parts
Domain
Aviation / Aerospace Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer service management, supply chain logistics, KPI analysis, operational workload management, escalation handling, team training and development, SAP/ERP proficiency, technical documentation interpretation
Preferred skills
Shipping knowledge, aviation industry experience, Google Suites and Microsoft Office proficiency
Responsibilities
Manage material order activity and produce order activity reports for customers and management, ensure on-time material delivery to meet customer expectations, identify and initiate first-level escalations for unmet customer needs, support team member performance and development, conduct account meetings with customers and stakeholders, identify efficiency improvement areas
Seniority
Senior, hands-on IC with team leadership responsibilities
