Customer Care Advocate I, 1st Shift
Core
Primary interface between internal and external customers in a manufacturing environment, responsible for maintaining high customer satisfaction by addressing inquiries, processing orders, and resolving billing issues.
Role type
Customer Care Advocate (Customer Service Representative)
Builds
Customer service interactions and order management processes for Rexnord's Process & Motion Control and Water Management platforms
Domain
Industrial manufacturing (bearings, mechanical seals, gears, electrical components) and water management systems
Deliverable
client delivery
Required skills
order processing, quotation preparation, RMA management, billing issue resolution, customer inquiry handling, contract administration, ERP system proficiency, Microsoft Office suite
Preferred skills
expediter experience, engineered products knowledge, conflict resolution, production readiness coordination
Responsibilities
Manage assigned key accounts and market segment activity, interact with customers to resolve complaints regarding products and services, handle calls efficiently to provide first-call resolution, verify sales orders for accuracy, coordinate with intercompany departments (Purchasing, Manufacturing, Shipping, Engineering), maintain accurate customer contact files
Seniority
Individual Contributor, entry-level to mid-level
