Manager, Commercial Process Excellence & CRM Strategy
Core
Lead end-to-end commercial process optimization and serve as the business owner for Salesforce CRM strategy and governance.
Role type
Manager, Commercial Process Excellence & CRM Strategy
Builds
Optimized commercial workflows and enhanced Salesforce CRM capabilities for global water solutions operations.
Domain
Water technology / Industrial B2B operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business process management, CRM strategy, Salesforce administration, Change management, Project management, Data analysis, Stakeholder management, Lean/Six Sigma methodologies
Preferred skills
Salesforce certifications, Lean Six Sigma Green/Black Belt, PMP/PMI-ACP, CRM integrations experience, Industrial/B2B environment experience
Technologies
Salesforce, Lean, Six Sigma, PMP, PMI-ACP
Responsibilities
Lead evaluation and optimization of end-to-end commercial processes; Define CRM roadmap priorities and manage enhancement requests; Gather business requirements and translate them into scalable solutions; Drive organizational change initiatives and user adoption strategies; Lead cross-functional projects supporting commercial transformation objectives.
Seniority
Manager, hands-on leadership
