Support Specialist 1
Core
Provide best-in-class software support service to an expanding client base of EMR users by identifying, documenting, and resolving client needs and issues.
Role type
Software Support Specialist (Client Services)
Builds
Client support for EMR platform users
Domain
Healthcare IT / Electronic Medical Records
Deliverable
client delivery
Required skills
Troubleshooting software application issues, Fielding inbound calls, Documenting issues, Basic knowledge of Apple platforms (Mac, iOS), Knowledge of bug tracking software (Zen, Jira)
Preferred skills
Experience within a medical practice, EMR experience
Responsibilities
Answer incoming inquiries, Educate clients, Follow issues through to resolution, Establish procedures to ensure client satisfaction, Collaborate across teams to resolve issues, Replicate and document issues for escalation
Seniority
Entry-level (1-2 years experience)