Manager, CS Operations Reporting & Analytics
Core
Leads a team delivering reporting, dashboards, and analytics to provide visibility into Customer Success performance and support operational decision-making.
Role type
Manager, Customer Success Operations Reporting & Analytics
Builds
Operational metrics, reporting frameworks, dashboards, and analytical insights for CS leadership
Domain
Healthcare SaaS / Customer Success Operations
Deliverable
dashboards & analysis
Required skills
Team management, Salesforce, BI tools (Power BI, Domo, Databricks), data integrity validation, KPI definition, stakeholder engagement, process improvement, analytical techniques, reporting automation
Preferred skills
Masters degree in MIS/Business/Statistics, experience in SaaS or technology organizations, experience supporting Customer Success organizations
Technologies
Salesforce, Power BI, Domo, Databricks, Microsoft Excel, Google Sheets
Responsibilities
Oversee analysts designing and delivering operational reporting and dashboards; Ensure operational metrics provide visibility into CS performance; Validate reporting accuracy and data integrity; Manage and develop a team of Business Operations Analysts; Partner with CS leadership to translate business needs into reporting solutions; Standardize KPI definitions and reporting methodologies; Present reporting outputs and trends to leadership; Identify opportunities to improve reporting automation and workflows.
Seniority
Manager, hands-on leadership
