Manager, Sales Support - Enterprise (Hybrid - Night Shift)
Core
Leading day-to-day operations of Enterprise Sales Support workstreams, ensuring SLAs, productivity, and customer experience objectives are met for Comcast Business's global enterprise clients.
Role type
Manager, Sales Support Operations
Builds
Operational readiness for new products and systems; improved reporting and process efficiency for Enterprise Sales teams.
Domain
Telecommunications / Enterprise Sales Operations
Deliverable
Dashboards & analysis
Required skills
Strategic leadership, performance management, change management, data analysis, process governance, workforce planning, Salesforce CRM proficiency, cross-functional collaboration
Preferred skills
Experience with ordering tools, experience improving underperforming teams
Technologies
Salesforce CRM, ordering tools
Responsibilities
Lead daily operations of multiple Enterprise Sales Support workstreams; Coach and develop Supervisors through performance management and succession planning; Monitor workload distribution, staffing, and queue management; Analyze operational and financial data to identify trends and risks; Generate executive-level reporting and operational dashboards; Partner with cross-functional teams to drive process improvement initiatives.
Seniority
Manager, hands-on leadership