Director, Enterprise RCM Client Success
Core
Strategic leadership for enterprise RCM client success, managing a portfolio of managers and advisors to ensure client retention and business outcomes.
Role type
Director, Enterprise Client Success (Healthcare RCM)
Builds
Scalable client success frameworks and service delivery models for enterprise healthcare clients
Domain
Healthcare Revenue Cycle Management (RCM) and SaaS
Deliverable
client delivery
Required skills
Strategic oversight, team leadership (managing managers), executive stakeholder management, RCM process expertise, churn risk analysis, cross-functional collaboration, data interpretation, change management
Preferred skills
MBA, Health Administration degree, medical billing expertise, storytelling abilities
Technologies
Excel
Responsibilities
Lead development of scalable management practices and client segmentation strategies; Collaborate with executive leadership to align strategic goals; Drive adoption of consistent client management frameworks; Serve as an executive escalation point for critical client issues; Identify trends to develop proactive initiatives addressing churn risk; Partner with internal teams to guide workflow and process enhancements; Oversee performance metrics and lead quarterly business reviews; Champion customer voice initiatives across departments
Seniority
Director, strategic oversight and team leadership
