Manager, Client Sucess
Core
Partner with healthcare clients to ensure operational excellence, drive retention, and expand engagement across the client lifecycle.
Role type
Manager, Client Success (Team Lead)
Builds
Client relationships and service delivery for healthcare data collaboration platform
Domain
Healthcare data logistics and interoperability
Deliverable
client delivery
Required skills
client management, team leadership, project management, data analysis, strategic account management, issue resolution, process improvement
Preferred skills
healthcare insurance domain knowledge, audit industry experience, travel adaptability
Technologies
project management tools, data analytics platforms
Responsibilities
Serve as primary point of contact for assigned clients; lead and coach a team of account managers; develop trusted advisor relationships with strategic accounts; collaborate with internal teams to align client goals with solutions; track and report on client performance metrics and SLAs; identify opportunities to expand client engagement.
Seniority
Manager, hands-on leadership
