(US) Customer Success Manager - Health Plan (Great Lakes)
Core
Provide strategic partnerships and act as a trusted advisor to health plan clients to drive solution adoption, operational alignment, and quantifiable value.
Role type
Strategic Customer Success Manager (Health Plan)
Builds
Long-term account plans, product utilization narratives, and cross-client collaboration initiatives for health plan organizations.
Domain
Health technology / Health insurance / Post-acute care
Deliverable
client delivery
Required skills
Health plan domain knowledge, strategic thinking, analytical skills, project management, written and verbal communication, relationship building
Preferred skills
Clinical delivery experience, EHR or SaaS experience, entrepreneurial spirit
Technologies
Collective Medical platform, AI tools
Responsibilities
Own strategic partnerships with clients as the primary point of contact; Proactively identify customer performance improvement opportunities leveraging data; Foster collaboration between similar clients in-network; Act as a trusted advisor to drive solution adoption and operational alignment; Develop and deliver product utilization narratives to demonstrate ROI; Support churn reduction and revenue expansion metrics.
