Strategic Customer Success Manager
Core
Managing a select portfolio of 20-25 strategic enterprise customers with $8M-$10M ARR, serving as a trusted advisor to C-suite leaders to drive retention, growth, and business outcomes.
Role type
Senior individual contributor Strategic Customer Success Manager
Builds
Long-term account strategies, executive alignment, product adoption, and expansion plans for top-tier enterprise clients.
Domain
Enterprise SaaS (Customer Experience and Employee Experience software)
Deliverable
Client delivery
Required skills
Executive stakeholder management, strategic account planning, complex enterprise relationship navigation, commercial acumen, cross-functional collaboration, risk mitigation, executive communication
Preferred skills
Experience in Enterprise Consulting or Technical Account Management, deep understanding of enterprise technology ecosystems
Technologies
Enterprise SaaS platforms
Responsibilities
Own portfolio of strategic enterprise customers, build trusted relationships with C-suite executives, lead Executive Business Reviews, partner with Sales on expansion plans, leverage insights to identify growth opportunities, serve as executive voice of the customer, lead complex escalations, travel to customer sites.
Seniority
Senior, hands-on IC