Customer Success Manager
Core
Post-sale relationship management and revenue cycle optimization for healthcare providers using eMDs products.
Role type
Senior Customer Success Manager (Revenue Cycle Management)
Builds
Retention and engagement for Revenue Cycle Management (RCM) customers
Domain
Digital healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
Strategic account management, executive relationship building, revenue cycle management, billing audit facilitation, KPI monitoring, cross-functional resource coordination
Preferred skills
Healthcare industry experience, payor experience, business development, leadership
Technologies
Microsoft Outlook, Word, PowerPoint, Excel
Responsibilities
Manage post-sale interactions to maximize retention, serve as key contact for RCM customers across multiple specialties, coordinate support resources from IT, sales, and compliance, conduct regular customer meetings to review revenue targets and strategies, perform billing audits, drive improvements in KPIs and revenue cycle
Seniority
Senior, strategic account management