Director, Client Management and Growth
Core
Drive renewals, expansion, and net revenue retention for enterprise clients in managed services while leading a client management team.
Role type
Director, Client Management and Growth
Builds
Managed services offerings and client growth roadmaps
Domain
IT Managed Services / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Net revenue retention strategy, enterprise account management, C-level relationship building, team leadership and coaching, structured playbook creation, cross-functional collaboration, value-based engagement, adoption-focused activities, analytical skills, negotiation
Preferred skills
Experience in fast-paced global business environments, deep understanding of revenue growth strategies
Technologies
N/A
Responsibilities
Own end-to-end renewal and expansion performance for managed services, Design and implement structured playbooks for renewals and expansions, Drive upsell and cross-sell processes, Lead and develop a high-performing client management team, Foster long-term trusted partnerships with clients, Collaborate cross-functionally to align customer strategies
Seniority
Director, strategic leadership & team management
