HR Learning Operations–Improvement, Data & Insights
Core
Drive employee experience by refining HR learning delivery processes, managing knowledge base content, and analyzing service escalations to resolve root causes.
Role type
Senior HR Learning Operations Specialist (Continuous Improvement & Data)
Builds
Optimized HR learning delivery processes, enhanced knowledge management articles, and data-driven dashboards for HR Ops.
Domain
Human Resources / Learning Operations / Process Improvement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Lean Six Sigma, Kata, root cause analysis, data visualization (Power BI), advanced Excel, process design, stakeholder management, change management
Preferred skills
HR service delivery model expertise, workshop design, HR metrics mastery, project management
Technologies
Power BI, Excel, PowerPoint, HR Information Systems
Responsibilities
Implement continuous improvement programs for learning delivery; maintain and evolve knowledge base articles; deploy new ways of working in HR Ops; maintain and enhance Learning Operations dashboards; analyze service delivery data to identify improvement opportunities.
Seniority
Senior, hands-on IC