HR Shared Services Service Delivery Tools Manager
Core
Develops the strategic roadmap for HRSS service delivery tools and drives implementation of innovative solutions to enhance the HRSS service delivery experience.
Role type
Senior IC HR Shared Services Service Delivery Tools Manager
Builds
HRSS service delivery tools including case management, self-service portals, knowledge management platforms, process automation, and communication tools
Domain
Human Resources / HR Shared Services / HR Technology
Deliverable
production ML models | product features
Required skills
Strategic roadmap development, user-centered design, stakeholder management, cross-functional team leadership, requirement definition, process optimization, compliance management, backlog prioritization, project execution
Preferred skills
Organizational transformation leadership, global HR Shared Services experience, advanced project management
Technologies
ServiceNow HRSD, Paradox, Workday, RPA, Jira, SmartSheet
Responsibilities
Develop prioritized strategic roadmap for HRSS service delivery tools; oversee implementation and sustainment of tools including case management and self-service portals; conduct voice of customer sessions and benchmarking; define omni-channel service delivery matrix; create and maintain prioritization methodology and backlog; ensure compliance with security standards and regulations; develop training programs for HRSS team members and employees
Seniority
Senior, hands-on IC
