Director, HR Operational Excellence
Core
Design, re-engineering, and continuous improvement of HR business processes across the employee lifecycle to ensure efficiency, scalability, and high-quality employee experience.
Role type
Director, HR Operational Excellence
Builds
Standardized, scalable HR workflows and ServiceNow HRSD platform configurations
Domain
Human Resources / Organizational Transformation / Lean Six Sigma
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lean Six Sigma methodologies, process re-engineering, ServiceNow HRSD platform management, process mapping, business case development, change management, stakeholder facilitation, strategic thinking
Preferred skills
Black Belt certification, CHRP/CHRL designation, unionized environment experience, Workday HCM knowledge
Technologies
ServiceNow, Workday
Responsibilities
Own end-to-end design of HR business processes, lead re-engineering of inefficient processes, maintain HR process maps and SOPs, establish process design standards, lead continuous improvement initiatives, develop business cases for improvements, operationalize redesigned processes, build partnerships with HR leaders, facilitate cross-functional workshops, support change management, develop knowledge development roadmap
Seniority
Director, strategic leadership