Specialist, Technology Partnership
Core
Oversee IT End User Support and IT Asset management for Singapore, ensuring infrastructure stability and SLA compliance for contractors.
Role type
Senior IT Operations Specialist (End User Support & Asset Management)
Builds
Stable IT computing infrastructure and compliant asset lifecycle for business units in Singapore
Domain
IT Operations / Manufacturing/Lab Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Asset Management, Incident & Problem Management, Vendor/Contractor Management, ITIL Process Knowledge, Microsoft Windows Desktop Support, HP Network Printer Support, IT Telecom Room Management, IT Equipment Lifecycle Planning, Stakeholder Relationship Management, Service Delivery Operations
Preferred skills
Manufacturing/Lab operations support experience, Network experience
Technologies
Microsoft Windows, Microsoft Office Suite, HP Network Printers
Responsibilities
Oversee IT End User Support for Singapore; Ensure IT Asset management process is followed and records are up to date; Ensure IT requests and incidents are handled by IT contractors as per SLA; Monitor end-user client IT computing infrastructure operation to ensure availability and stability; Plan IT equipment lifecycle refreshes and oversee implementation; Provide guidance and training to junior staff and IT contractors; Review deliverables by junior staff and highlight variance/high compliance to leadership.
Seniority
Senior, hands-on IC
