Senior Helpdesk Technician
Core
Managing the lifecycle, inventory, and distribution of IT hardware and software assets across 59 remote sites for NYC city agencies.
Role type
Senior Helpdesk Technician (IT Asset Management)
Builds
Maintains auditable records of IT capital assets and ensures asset availability for city operations.
Domain
Municipal government IT operations
Deliverable
infrastructure
Required skills
IT asset lifecycle management, inventory bookkeeping, physical asset auditing, vendor coordination for repairs/replacements, database quality control, cycle count analysis, decommissioning processes
Preferred skills
Experience with large-scale networked environments, familiarity with mainframe or multi-tiered systems
Technologies
Inventory databases, asset management systems
Responsibilities
Manage the lifecycle of the asset class, reconcile inventory systems with physical counts, conduct periodic physical inventories, distribute IT assets, initiate end-of-life and salvage processes, audit asset inventory in storage, contact vendors for warrantied asset repairs, verify assets at remote sites, prepare decommissioned assets for auctioning
Seniority
Senior, hands-on IC
