Staff IT Operations Engineer
Core
Oversee critical end-user support functions, IT infrastructure operations, and process automation across domestic and international locations.
Role type
Staff IT Operations Engineer
Builds
IT services, endpoint operations, automated support processes
Domain
Corporate IT / Food Delivery
Deliverable
infrastructure
Required skills
endpoint management, network troubleshooting, IT asset management, Windows/macOS environments, Active Directory, MDM solutions, enterprise ticketing tools
Preferred skills
ITIL certification, PMP certification, data center infrastructure components, process improvements, service automation
Technologies
ServiceNow, Active Directory, MDM
Responsibilities
Lead and continuously improve IT services and endpoint operations; Analyze and automate high-volume service tickets; Provide hands-on support for IT devices, infrastructure, and networking; Monitor LAN/WAN/WLAN systems and troubleshoot issues; Manage the full lifecycle of IT assets; Oversee the full IT Asset Management (ITAM) lifecycle; Support IT change management and global IT project implementations
Seniority
Staff, hands-on IC with leadership
