Customer Service Coordinator
Core
Primary point of contact for customers, distributors, and suppliers managing the full lifecycle of orders from entry to revenue collection in the pharmaceutical diagnostics sector.
Role type
Customer Service Coordinator (Order Management)
Builds
Operational efficiency for Contrast Media, Radiopharmaceuticals, PET products, and Contrast Media Injectors
Domain
Healthcare / Pharmaceutical Diagnostics
Deliverable
product features
Required skills
Order lifecycle management, stakeholder coordination, data accuracy, report creation, continuous improvement, Microsoft Office proficiency
Preferred skills
ERP/CRM platforms (SAP, Salesforce), diagnostic imaging knowledge, EDICOM familiarity, Portuguese language
Technologies
SAP, Salesforce, Microsoft Office, EDICOM
Responsibilities
Manage purchase orders and contracts, handle returns and invoice queries, create operational dashboards, coordinate with manufacturing and logistics, support installed base of injectors
Seniority
Individual Contributor