Customer Operations Manager
Core
Deliver exceptional customer experience and manage order processing for pharmacies and eye care professionals.
Role type
Customer Operations Manager
Builds
Order fulfillment and customer service operations for Alcon's eye care products
Domain
Healthcare / Eye Care / Sales Operations
Deliverable
product features
Required skills
Order management, inventory management, complaint resolution, data analysis, process improvement, stakeholder coordination, regulatory compliance (GxP), Excel proficiency
Preferred skills
SAP, Salesforce
Responsibilities
Track and process sales orders, resolve customer inquiries and complaints, manage consignment inventory, coordinate shipment and delivery of materials, analyze order trends to improve service, ensure compliance with business standards and GxP regulations
Seniority
Mid-level, hands-on IC
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