MIM Digital Site Development - International
Core
Support long-term customer success for medical imaging software by managing account lifecycles, driving software adoption, and handling contract renewals.
Role type
Customer Success Specialist (Account Management & Renewals)
Builds
Vendor-neutral medical imaging software solutions for healthcare providers
Domain
Healthcare / Medical Imaging / SaaS
Deliverable
client delivery
Required skills
Customer success management, contract negotiation, stakeholder relationship building, CRM proficiency, project coordination
Preferred skills
Healthcare or medical device industry experience, SaaS subscription management, radiology or nuclear medicine workflow knowledge
Technologies
Salesforce
Responsibilities
Manage customer account portfolios, drive software adoption and training, oversee end-to-end contract renewal processes, monitor customer satisfaction and churn risks, coordinate cross-functional teams, present product capabilities to identify expansion opportunities
Seniority
Early-career, individual contributor
