Dedicated Customer Success Manager
Core
Dedicated Customer Success Manager providing hands-on support, consulting, and software configuration for 1-2 clients to ensure adoption, satisfaction, and growth of AgileAssets transportation asset management solutions.
Role type
Dedicated Customer Success Manager (Transportation Engineer)
Builds
AgileAssets software solutions for transportation asset management
Domain
Transportation asset management / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
AgileAssets product knowledge, transportation asset management knowledge, software configuration, issue diagnosis and resolution, quarterly business review execution, revenue retention and expansion management, stakeholder relationship management
Preferred skills
Civil Engineering or Computer Science degree, MS in Transportation Engineering, SaaS customer-facing experience, database programming skills, transportation systems domain expertise (maintenance, pavement, bridges, fleet, safety, facility management)
Technologies
AgileAssets
Responsibilities
Configure software to meet client requirements, conduct Quarterly Business Reviews, drive product adoption through upgrades, manage account renewals and expansion, advocate for client needs internally and externally, participate in marketing events and roadshows
Seniority
Mid-level, hands-on IC
