Member Engagement Operations Associate
Core
Execute and optimize multi-channel member engagement campaigns (SMS, email, calls, chat) to improve healthcare outcomes for older adults.
Role type
Member Engagement Operations Associate
Builds
Campaigns across SMS, email, print, outbound calls, MyDevoted, and chat for Devoted Medical and general member experience.
Domain
Healthcare technology / Member engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Campaign execution, audience segmentation, QA testing, SOP adherence, data analytics, documentation management, process improvement
Preferred skills
Spanish fluency, healthcare technology experience, A/B testing knowledge, Monday.com proficiency, AI/automation interest
Technologies
Monday.com, SMS platforms, Email platforms, Chat platforms, Data analytics tools
Responsibilities
Build, test, and launch campaigns; run pre- and post-launch QA; monitor responses and escalate issues; maintain ticket documentation and campaign inventory; track and report campaign performance metrics.
Seniority
Junior to Mid-level, hands-on IC