Member Intake Coordinator
Core
High-volume outbound coordinator connecting patients to specialty pharmacy infusion care via phone, SMS, and email.
Role type
Senior IC member intake coordinator
Builds
Member intake workflows and care transitions for specialty pharmacy patients
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
high-volume outbound communication, persuasive sales, CRM/dialer fluency, case management, HIPAA compliance, strategic outreach, documentation
Preferred skills
healthcare experience, infusion services knowledge, insurance benefits verification, Spanish fluency, startup adaptability
Technologies
CRM, EHR, dialers, outreach platforms
Responsibilities
Execute 80–100+ daily outreach touchpoints via phone, SMS, and email; gather and validate member demographic and clinical information; schedule and confirm treatment appointments; prepare comprehensive handoffs to Care Coordinators; track follow-ups and escalate urgent concerns; maintain accurate documentation across systems.
Seniority
Mid-level, hands-on IC