Principal Partner Sales Executive
Core
Recruit and scale strategic partners to drive partner-led growth for Contact Center as a Service (CCaaS) solutions across EMEA and APAC, enabling partners to deliver AI-enabled contact center solutions.
Role type
Senior Partner Sales Executive (Channel/Alliance)
Builds
Partner-sourced revenue and scalable partner GTM motions for CCaaS and AI solutions
Domain
SaaS / Customer Experience / Contact Center
Required skills
Partner recruitment and scaling, Partner GTM strategy, Commercial negotiations, Contact center ecosystem knowledge, AI value proposition articulation, Regional market management (EMEA/APAC), Pipeline forecasting, Cross-functional collaboration
Preferred skills
Multi-country operations experience, CCaaS/Workforce engagement solutions packaging, Co-funded marketing program management, Generative AI commercialization, Regional language fluency
Technologies
Zendesk CCaaS, AI/ML platforms, CRM, Voice solutions
Responsibilities
Execute partner-sourced revenue plans, Recruit and onboard SIs/resellers/consultancies, Build partner capabilities in AI and automation, Lead co-sell motions for mid-to-large deals, Develop repeatable onboarding and packaged offerings, Share regional feedback to shape product roadmap
Seniority
Senior, hands-on IC
