Associate Renewals Manager
Core
Manage and optimize the contract renewal process for a portfolio of SaaS customers to drive retention and successful outcomes.
Role type
Associate Renewals Manager
Builds
SaaS customer retention and revenue continuity
Domain
SaaS / Customer Success / Revenue Operations
Required skills
contract lifecycle management, customer relationship management, data analysis, Salesforce proficiency, negotiation, forecasting, CRM data maintenance, upsell/cross-sell identification
Preferred skills
CPQ experience, knowledge of Zendesk product suite
Responsibilities
Manage full renewal lifecycle for designated accounts, collaborate with Sales and CSM on renewal strategies, engage customers to reinforce value, analyze account history and usage data, assist with quote creation and pricing validation, maintain CRM data accuracy, identify upsell opportunities, improve renewal workflows
Seniority
Junior, hands-on IC