Principal Applied AI Solutions Architect, Amazon Connect, EMEA Applied AI Solution Architecture team
Core
Architect and deploy agentic AI solutions for Amazon Connect, focusing on customer data readiness, multi-agent workflows, and serverless integrations to enable production-ready AI contact center capabilities.
Role type
Principal Applied AI Solutions Architect (Specialist Solutions Architect)
Builds
Agentic AI workflows, A2A (Agent-to-Agent) communication patterns, and serverless integrations for Amazon Connect
Domain
Cloud contact center operations and applied AI (Agentic AI, RAG)
Deliverable
production ML models
Required skills
Agentic AI architecture, Prompt engineering, Serverless integration (Lambda, API Gateway, Step Functions), Data readiness assessment, MCP server configuration, Cloud data access patterns, Pre-production validation, Technical discovery and strategy
Preferred skills
Experience with AI-assisted IDEs (Kiro), Multi-agent system design, RAG implementation, C-level stakeholder management
Technologies
Amazon Connect, AWS Lambda, API Gateway, Step Functions, Python, Node.js, Kiro, MCP servers
Responsibilities
Lead technical discovery sessions to assess business requirements and AI readiness; Conduct data readiness assessments for CRMs, knowledge bases, and backend systems; Design and configure agentic AI solutions and A2A workflows; Build serverless integrations connecting AI agents with customer data systems; Architect secure access patterns for cloud data systems; Guide customers through pre-production validation and testing; Mentor other SAs on agentic AI implementation patterns
Seniority
Principal, hands-on IC with strategic leadership