Principal Value Architect
Core
Architect credible Value Consulting and strategic CX roadmaps for B2B/B2C clients to drive business strategy alignment and revenue growth.
Role type
Principal Value Architect (Pre-Sales)
Builds
Strategic Value Assessments, omnichannel strategies, digital roadmaps, and financial ROI models.
Domain
Customer Experience (CX) / Contact Center Operations / B2B SaaS Sales
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic value consulting, omnichannel strategy design, financial ROI analysis, executive stakeholder management, change management, data interpretation, contact center operations expertise
Preferred skills
Mandarin or Japanese language proficiency, white paper creation, webinar development
Technologies
Google Sheets, contact center technology platforms
Responsibilities
Lead cross-functional engagements to solve business challenges, interpret KPI data for financial recommendations, collaborate with sales to align features with CX strategies, create thought leadership content, present to C-level stakeholders, and guide customers through organizational change.
Seniority
Principal, hands-on IC with strategic mentorship
