Associate Solutions Architect
Core
Associate Solutions Architect supporting CX ARR business by providing scalable technical partnership across account executives, customer segments, and sales opportunities to help customers understand CX platform, AI capabilities, and integrations.
Role type
Associate Solutions Architect (Customer-Facing)
Builds
Solution concepts, use cases, value hypotheses, and recommended next steps for CX ARR motion
Domain
Customer Experience (CX), SaaS, AI-enabled products
Deliverable
product features
Required skills
Customer-facing technical role experience, solution strategy, technical discovery, product demonstrations, solution overviews, proof-of-concept activities, lightweight solution artifacts creation, cross-functional coordination, reusable patterns capture, AI copilot usage, junior-level technical foundation, SaaS product learning, API/integration concepts understanding, technical documentation reading, business language translation, multi-priority management, structured problem-solving, cross-functional collaboration
Preferred skills
CX/CRM/contact center/digital engagement/enterprise SaaS experience, AI product adoption/prompt design/workflow automation/responsible AI practices, cloud platforms/integration patterns/data modeling/security concepts familiarity, demo creation/technical enablement/reusable assets/standardized sales processes experience
Technologies
RESTful APIs, JSON, webhooks, authentication, SDKs, data flows, cloud platforms, CRM, contact center, digital engagement, messaging, analytics, workflow
Responsibilities
Partner with account executives and sales teams on discovery, qualification, solution strategy, and opportunity progression; Support multiple opportunities through a pooled coverage model; Translate customer goals into solution concepts and value hypotheses; Deliver technical discovery sessions, demos, workshops, and PoCs; Explain CX, automation, and AI capabilities in business terms; Create lightweight solution artifacts; Coordinate with internal teams to validate feasibility; Capture reusable patterns and lessons learned
Seniority
Associate, hands-on IC
