AI Deployment Engineer
Core
Designing and implementing AI use cases for customer experience platforms to automate interactions and improve resolution rates for enterprise clients.
Role type
Mid-level AI Deployment Engineer (Customer-Facing)
Builds
Custom AI workflows, API integrations, and agent actions for customer experience automation.
Domain
Customer Experience (CX) SaaS and Generative AI
Deliverable
production ML models | product features
Required skills
API integration (REST, JSON, webhooks), JavaScript development, CLI usage, business analysis, prompt engineering, workflow design
Preferred skills
CX/contact center background, forward-deployed engineering experience, prompt engineering expertise
Technologies
JavaScript, REST APIs, JSON, webhooks, CLI, MCP sources
Responsibilities
Decompose ambiguous customer goals into concrete AI use cases, build API integrations and app actions, monitor and optimize use case performance post-launch, partner with pre-sales and implementation teams
Seniority
Mid-level, hands-on IC with customer-facing responsibilities