Senior SMB Account Executive
Core
Drive top-line revenue growth for Zendesk's SMB segment by acquiring new customers, managing relationships, and expanding accounts.
Role type
Senior Individual Contributor Account Executive (SMB)
Builds
Zendesk customer service software solutions for Small and Medium-sized Businesses
Domain
SaaS / Customer Experience Technology
Required skills
B2B sales, solution engineering, account management, cross-selling, prospecting, pipeline management, forecasting, territory planning, negotiation, Salesforce proficiency
Preferred skills
SaaS industry experience, knowledge of industry trends, ability to build relationships with key decision makers
Technologies
Salesforce, Clari
Responsibilities
Acquire new SMB customers and develop strategies for account expansion; Manage and nurture customer relationships to ensure high satisfaction and retention; Identify and pursue cross-sell opportunities; Prospect new clients using data insights; Lead competitive sales cycles; Develop and track a robust pipeline in Salesforce; Provide accurate revenue forecasts; Exceed activity, pipeline, and revenue KPIs.
Seniority
Senior, hands-on IC