Senior Product Sales Specialist
Core
Senior B2B SaaS sales specialist owning technical discovery and solution architecture for enterprise Service Management across IT, HR, Finance, and other functions.
Role type
Senior IC Product Sales Specialist (Service Management)
Builds
Service Management solutions (workflow automation, service catalogs, SLAs, AI-driven resolution) for enterprise clients.
Domain
B2B SaaS / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS sales ownership, Service Management domain expertise (ITIL concepts, incident/problem/change management), technical credibility (APIs, integrations, data models), consultative multi-stakeholder deal navigation, solution architecture, strategic communication
Preferred skills
ITIL Foundation certification, prior experience with ServiceNow/Freshservice/Jira Service Management, AI/automation in service use cases, cross-functional service depth (HR/Finance/Legal)
Technologies
ServiceNow, Freshservice, Jira Service Management, BMC, APIs
Responsibilities
Partner with core sales to drive pipeline from discovery to close, lead technical discovery with service owners, design Service Management solutions, deliver domain-specific demonstrations and PoCs, navigate technical objections, educate internal sales teams, provide feedback to product development
Seniority
Senior, hands-on IC
