Technical Support Executive
Core
Second-line IT support professional delivering end-user technology services, workplace technology support, and operational IT assistance across Singapore and Southeast Asia.
Role type
Senior IC IT support specialist (field & end-user)
Builds
Reliable workplace technology environment and user enablement
Domain
Corporate IT / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure (hardware, software, network, mobile device support)
Required skills
Windows OS administration, Microsoft 365 administration, Microsoft Teams support, VoIP support, Active Directory, Intune, Azure fundamentals, ServiceNow, remote support tools, networking basics, endpoint support, asset lifecycle management, user training
Preferred skills
Experience with office moves, infrastructure refreshes, software deployments, technology rollouts
Technologies
Windows OS, Microsoft 365, Microsoft Teams, Active Directory, Intune, Azure, ServiceNow
Responsibilities
Resolve escalated incidents from first-line support, provide hands-on technical assistance for hardware/software/network/mobile devices, manage incidents and requests via ServiceNow, conduct user training sessions, support procurement and asset lifecycle management, assist with office moves and infrastructure refreshes
Seniority
Mid-level, hands-on IC