Digital E-commerce Operations Manager
Core
Manage and build state-of-the-art IT operations for digital/ecommerce business, ensuring high-quality service delivery and operational excellence for a global retail platform.
Role type
Senior IC IT Operations Manager (E-commerce)
Builds
Scalable IT operations infrastructure, global 24/7/365 engineering teams, and data-driven operational processes for WebSphere commerce platforms.
Domain
Retail E-commerce / IT Operations
Deliverable
infrastructure
Required skills
IT operations management, WebSphere commerce (ATG), cloud technologies, enterprise application management, network and mobile POS, server operating systems, disaster recovery protocols, 24/7 support operations, structured problem solving, program and service delivery, operational maturity assessment, KPI and metrics development, distributed team leadership, ITIL and problem management, trend analysis, budgeting.
Preferred skills
None explicitly stated as preferred (all listed skills are required or responsibilities).
Technologies
WebSphere commerce, ATG, enterprise firewalls, online & store systems, inventory & merchandise monitoring, audit and logging applications, state-of-the-art monitoring tools, global remote user base systems.
Responsibilities
Manage system enhancements to the WebSphere platform and supporting e-commerce systems; Build, maintain state-of-the-art IT operations for digital/ecommerce business; Build and lead global 24/7/365 operation engineer team with focus on customer service; Develop, manage, measure, monitor and report on key operation service-level metrics, KPIs; Develop and maintain a scalable organization with a well-documented roadmap, goals and objectives; Prepare budgets and team objectives; Use service desk best practices, ITIL, and problem management to drive continual process improvement culture; Perform trend analysis including competitors, and develop action plans for improving service timeliness, maintaining compliance & audit friendly and reducing costs.
Seniority
Senior, hands-on IC with leadership responsibilities
