Business Systems Manager - Customer and Commerce
Core
Provide leadership and strategic thinking across the customer and commerce technology ecosystem, ensuring platforms for selling, marketing, and supporting customers are best-in-class and optimized for business growth.
Role type
Senior IC Business Systems Manager (Customer & Commerce)
Builds
Stable, scalable ecommerce, retail, martech, and payment platforms for Gymshark's global customers.
Domain
Retail / DTC Ecommerce / Martech
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
People management and leadership, 3rd party business systems management, stakeholder management, supplier management, ITIL standards, ecommerce platform management (Shopify), retail POS system management, martech administration (Braze, mParticle), promotions and loyalty technology (Talon.One), customer support technology (Intercom), payment methods management, website and digital trading operations, project leadership.
Preferred skills
Foundation Level ITIL qualification, system specific administration certification, process mapping.
Technologies
Shopify, Braze, mParticle, Talon.One, Intercom, POS systems, payment service providers.
Responsibilities
Lead, develop, and coach a team of system administrators; manage recruitment and onboarding; ensure SLA and KPI achievement; prioritize and sequence work activities; build relationships across the business; maximize system utilization and ROI; manage suppliers and 3rd parties; create and manage system portfolio roadmaps.
Seniority
Senior, hands-on IC with team leadership