E-Commerce Operation Manager (H/F/NB) - CDI
Core
Ensure service quality for e-commerce channels and sales by managing support teams, handling incidents, and standardizing operational practices for Kiabi's digital platforms.
Role type
Senior IC Operations Manager (E-commerce/IT Support)
Builds
E-commerce website, mobile app, and marketplace across 6 countries
Domain
Retail / E-commerce / IT Operations
Deliverable
infrastructure
Required skills
Incident management, team leadership, technical architecture understanding, monitoring tools (DataDog/Dynatrace), ITSM tools (Jira), process standardization, crisis coordination
Preferred skills
E-commerce experience, user-centric focus, DevOps culture, automation, English fluency
Technologies
DataDog, Dynatrace, Jira
Responsibilities
Organize and prioritize RUN activities (alerts, incidents, problems), act as reference for incident diagnostics and resolutions, lead and support the OPS team technically and functionally, collaborate with development teams to integrate RUN activities, write and maintain documentation, implement and standardize OPS practices and quality of service, evangelize quality culture, intervene in major incident analysis and resolution
Seniority
Senior, hands-on IC with team leadership
