Deputy Director, Career Pathways
Core
Senior leader overseeing regional program operations for Mid-Atlantic and Midwest markets and national academic strategy for the Customer Experience career pathway.
Role type
Senior Director / Deputy Director (Strategy & Operations)
Builds
Workforce development programs leading to internships and full-time employment in the Customer Experience sector.
Domain
Workforce development / Education / Customer Experience
Deliverable
Dashboards & analysis
Required skills
Strategic planning, operational management, data-driven decision making, stakeholder management, curriculum alignment, budget management, change management, team leadership, employer engagement
Preferred skills
Experience in workforce development, knowledge of labor market trends, proficiency with Salesforce and Tableau, ability to scale programs
Technologies
Salesforce, Tableau, matching systems, analytics tools
Responsibilities
Oversee regional program leadership and performance across multiple markets; oversee academic strategy and instructional quality for the Customer Experience pathway; drive operational efficiency and cost reduction; manage regional budgets; strengthen external relationships with academic institutions and corporate partners; coach and develop regional leaders.
Seniority
Senior, hands-on IC with strategic oversight
