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Regional Experience Lead (US)

United States, Washington, Redmond💼 Full-time🗓 2026-07-14 → 2026-07-31

Core

Drive regional adoption of prioritized digital experiences and increase revenue/consumption through direct IT-to-IT engagements with Strategic/Major accounts.

Role type

Senior regional experience lead (program & change management)

Builds

Regional adoption of MS Digital experiences for Strategic/Major accounts

Domain

Technology services / Business consulting / Change management

Deliverable

client delivery

Required skills

Program management, Process management, Process improvement, Business consulting, Change management, Capability management, Executive presence, Cross-cultural team management, Business analysis, Business architecture, Impact & influence

Preferred skills

Experience working with business or IT leadership teams

Responsibilities

Realize predicted value of prioritized experiences through regional sponsorship and adoption orchestration, Increase revenue and customer trust via direct IT-to-IT customer engagements, Serve as local community leader for regionally-based MS Digital employees, Drive transformation and enablement of new capabilities, Simplify existing processes or tools

Rewrite
## About the role - You will realize predicted value (as measured by MSD KPIs) of prioritized experiences through regional sponsorship and adoption orchestration. - You will increase revenue, consumption and customer trust through direct "IT-to-IT" customer engagements locally with Strategic/Major accounts. - You will serve as the local community leader for all regionally-based MS Digital employees and a model of inclusion by applying inclusive leadership behaviors. ## Required Qualifications - Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience - Experience in Business Consulting, Change Management, Capability Management, Sales, Marketing, Services, Operations, or other professional services roles. - Executive presence and awareness at a high proficiency level, with demonstrated ability to drive transformation - Must have proven ability to manage work and teams across multiple time zones and cultures. - Process skills at least at a medium proficiency level - Change management skills at a high proficiency level - Business analysis skills at a medium proficiency level - Business architecture skills at a basic proficiency level - Impact & influence skills at a high proficiency level - Demonstrated experience working with and/or in business or IT leadership teams to drive enablement of new capabilities and simplification of existing processes or tools
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