Technical Account Manager - Mid-Market (Hebrew Speaking - Europe, Remote)
Core
Provide proactive technical support and customer advocacy for Premium Support customers in the EMEA region, ensuring they are protected and empowered to stop breaches.
Role type
Mid-market Technical Account Manager (Cybersecurity)
Builds
Customer success and retention for CrowdStrike's AI-native cybersecurity platform
Domain
Cybersecurity / Internet Security
Deliverable
client delivery
Required skills
Technical problem-solving, customer advocacy, onboarding, health checks, product training, cross-functional collaboration, renewal risk management, account expansion support
Preferred skills
AI technology utilization, knowledge base creation, stakeholder management
Technologies
Windows Server, enterprise web technologies, Linux, Mac platforms
Responsibilities
Serve as primary technical contact for Premium Support customers; onboard new customers; conduct periodic health checks and product training; act as customer advocate with internal stakeholders; research technical issues and develop action plans; escalate and lead resolution of complex cases; create knowledge base content; identify renewal risks and support sales expansion opportunities
Seniority
Mid-level, hands-on IC
