Technical Account Manager II - Customer Onboarding (Remote)
Core
Lead new customer onboarding and integration for CrowdStrike's cybersecurity platform, ensuring successful deployment and long-term engagement.
Role type
Mid-level Technical Account Manager (Customer Onboarding)
Builds
Customer onboarding workflows and successful platform deployments for mid-market SaaS clients
Domain
Cybersecurity / SaaS / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Windows Server administration, enterprise web technologies, security infrastructure knowledge, project leadership, technical problem-solving, knowledge base creation, renewal risk identification
Preferred skills
Linux and Mac platform expertise, ITIL or PMP certification, 5+ years in Customer Success/Project Management/Technical Account Management
Technologies
Windows Server, Linux, Mac, enterprise web technologies
Responsibilities
Onboard new mid-market customers and lead implementation projects; Identify and deliver success criteria for the first 90 days; Research technical issues and create action plans; Escalate and maintain control of complex customer issues; Create knowledge base content for reuse; Identify renewal risks and collaborate on remediation; Engage with customers from SOC to C-suite levels.
Seniority
Mid-level, hands-on IC