Associate Technical Account Manager (Remote, CAN)
Core
Technical contact and support specialist for cybersecurity customers, handling onboarding, health checks, and escalations.
Role type
Associate Technical Account Manager
Builds
Customer retention, renewal success, and upsell of CrowdStrike security platform
Domain
Cybersecurity / SaaS
Deliverable
client delivery
Required skills
technical problem-solving, Windows OS knowledge, enterprise web technologies, customer service, communication, AI utilization
Preferred skills
SaaS Customer Success/Support/Technical Account Management experience
Technologies
Windows Operating Systems, enterprise web technologies, security infrastructures, AI technologies
Responsibilities
Serve as technical contact and augment customer support teams, Perform quarterly health checks and business reviews, Participate in TAM on-call rotation helping answer customer inquiries and case escalation requests, Escalate customer issues to management when appropriate, Leverage internal technical expertise to provide effective solutions to customer issues, Manage renewal risk and collaborate with sales teams to ensure successful renewal and upsell, Drive support cases to ensure timely resolution
Seniority
Associate, entry-level IC