Customer Experience Partner
Core
Serve as a trusted partner to healthcare providers (specialists/GPs) in Egypt to deliver clinical insights and therapeutic solutions, increasing prescription of the Immunology/Derma portfolio to improve patient outcomes.
Role type
Senior Customer Experience Partner (Sales & Account Management)
Builds
Prescription volume and patient access for Sanofi's Immunology and Dermatology portfolio in Egypt.
Domain
Biopharma / Immunology / Dermatology
Deliverable
client delivery
Required skills
Medical background, sales performance management, account management, Go-to-Market strategy, multi-channel engagement, market intelligence, KOL/DOL relationship management, digital tool utilization, territory coverage planning.
Preferred skills
Immunology or Dermatology specialty experience.
Responsibilities
Manage customer journey execution and individualization; achieve individual sales targets and squad performance goals; conduct market intelligence and competitive analysis; maintain relationships with Key Opinion Leaders (KOLs) and Decision Makers (DOLs); expand business through new channels and cross-functional collaboration; cover specific territories (Cairo, Giza, Shubra, Upper Egypt, Delta region).