People Services Senior Generalist
Core
Senior HR Generalist providing Tier 1 support, managing employee life cycles, and overseeing HR systems (Workday) for all India operations.
Role type
Senior People Services Generalist (HR Systems & Operations)
Builds
HR service delivery, employee data integrity, and operational dashboards for India
Domain
Life Sciences / Human Resources / HRIS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workday HRIS administration, ServiceNow ticket management, Employee Life Cycle Management, Data Analytics & Reporting, Process Improvement, International Mobility Management, Knowledge Base Management, Payroll Data Submission, System Testing & Rollout, Stakeholder Communication
Preferred skills
Project Management, Qlik Sense, MDM data review
Technologies
Workday, ServiceNow, Qlik Sense, My Portal
Responsibilities
Manage end-to-end ticket lifecycle in ServiceNow and handle complex escalated queries; Oversee Core employee data maintenance and system administration on Workday; Complete Employee Life Cycle Management from hire to retire; Design and maintain operational dashboards for HR metrics; Manage end-to-end international permanent transfers and expat movements; Conduct training sessions and maintain knowledge base articles; Perform monthly payroll inputs and data reconciliation; Lead R1 & R2 testing and system rollout plans.
Seniority
Senior, hands-on IC