Sr. Customer Service Representative - Stock Yards Lexington
Core
Liaison between customers and internal departments, processing orders and resolving service/billing complaints.
Role type
Sr. Customer Service Representative
Builds
Customer service interactions, order processing, and complaint resolution
Domain
Food service distribution
Deliverable
client delivery
Required skills
inbound/outbound calling, record keeping, complaint resolution, invoice preparation, delivery coordination, product inquiry response, sales solicitation, truck check-in
Preferred skills
food service distribution experience, CRM/Phone Technology experience, Microsoft Office proficiency
Responsibilities
Receive inbound calls and place outbound calls to provide product information, take orders, or obtain complaint details; Resolve service or billing complaints and verify changes; Coordinate same-day deliveries and pickups; Contact customers regarding product recalls and withdrawals; Compare disputed merchandise with requisitions and prepare invoices for returns
