Customer Service Representative
Core
Handle incoming phone calls and inquiries regarding new orders, returns, billing, and product information for Zep's cleaning solutions.
Role type
Customer Service Representative
Builds
Order fulfillment and customer support for cleaning products
Domain
Consumer-packaged goods (CPG) / Cleaning solutions
Deliverable
client delivery
Required skills
Data entry, high-volume phone/email management, typing 30 wpm+, computer proficiency, attention to detail
Preferred skills
Retail experience, Salesforce.com experience, SAP experience
Responsibilities
Handle incoming calls for orders and returns, assist with billing inquiries, respond to shipment status questions, communicate pricing and inventory, resolve product return issues, escalate complex issues to management
Seniority
Entry-level to Mid-level
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