Customer Service Executive (Supply Chain)
Core
Manage end-to-end order processing, resolve customer complaints, and analyze order data for a consumer products supply chain team.
Role type
Customer Service Specialist (Supply Chain)
Builds
Order reports, analysis, and delivery execution for distributor markets.
Domain
Consumer Health & Beauty / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order processing, master-data management, claims investigation, data analysis, cross-functional collaboration, budget management, compliance adherence
Preferred skills
SAP, MDGC, Distributor Gateway, MS Office, consumer products industry knowledge
Technologies
SAP, MDGC, Distributor Gateway, MS Office
Responsibilities
Process and monitor customer orders via distributor portals; manage master data updates and stock allocations; investigate and resolve customer claims and complaints; generate revenue and open order reports; support audit and quality compliance requirements.
Seniority
Mid-level, hands-on IC