Customer Service Representative
Core
Responding to customer inquiries, resolving issues, and managing order-related tasks across multiple channels to ensure timely communication and accurate order processing.
Role type
Customer Service Representative
Builds
Customer satisfaction and accurate order fulfillment for industrial clients
Domain
Industrial manufacturing and distribution
Deliverable
client delivery
Required skills
Verbal and written communication, order entry, CRM/ERP system proficiency, data entry, problem-solving, conflict resolution, multitasking
Responsibilities
Respond to customer inquiries via phone, email, or other platforms; Provide detailed information about products, services, and order status; Handle customer concerns and complaints; Accurately enter, update, and maintain customer orders in the system; Track orders and communicate status updates or delays proactively; Assist with changes, cancellations, returns, and exchanges; Investigate and resolve customer issues; Liaise with logistics, production, sales, and other teams to ensure timely and accurate order fulfillment; Perform accurate data entry and maintain customer records in warehouse management systems
Seniority
Individual Contributor, entry to mid-level