Patient Service Representative I Med Grp- Paddock Lake
Core
Front-end patient registration and intake specialist creating initial electronic health records and managing financial interactions.
Role type
Patient Service Representative
Builds
Patient medical records and financial accounts
Domain
Healthcare / Medical Administration
Required skills
Patient registration, insurance verification, HIPAA compliance, payment collection, appointment scheduling, customer service, data entry, multitasking
Preferred skills
Knowledge of commercial and government insurance plans, experience with electronic health records, financial advocacy
Technologies
Electronic health records, Microsoft Office, internet browsers, phone systems
Responsibilities
Create initial electronic health records and prevent duplicate records; check in and register patients while verifying demographic and insurance information; collect co-pays and out-of-pocket payments; schedule appointments and coordinate cancellations or reschedules; educate patients on insurance coverage and financial responsibilities; maintain confidentiality of patient information; answer phones and respond to routine patient requests; assist with transportation and interpreter services.
Seniority
Entry-level, individual contributor