Call Center Representative
Core
Provides communication support services including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to patients of the University of Rochester Medical Center.
Role type
Call Center Representative (Healthcare Administration)
Builds
Patient access targets and organizational goals for UR Medicine
Domain
Healthcare / Medical Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High volume inbound/outbound call handling, patient registration, appointment scheduling, billing inquiry resolution, technical support, emergency triage, system navigation, compliance adherence
Preferred skills
None stated
Technologies
Electronic Medical Record systems, business software
Responsibilities
Answer large volume of inbound inquiries by phone, email, and electronic interfaces; schedule patient appointments and resolve patient issues; handle or redirect billing inquiries and patient complaints; provide basic technical support; assess urgency and refer emergent situations; initiate outbound communications for appointments and wait list management; monitor appointment schedules and resources; provide feedback on system efficiency.
Seniority
Entry-level, individual contributor